168. Stay safe online. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. 1. Please can you look into my settings from your side too. Virgin Media and you have confirmed Child Safe is on. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 168. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 100. . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. This is so annoying as it seems as no one can help you over the phone. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. 168. 8. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Hey @JohnnyT8,. Options. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Recycle or return your kit. Parental controls block websites and applications that you think are unsuitable for your child. View Apps > Web Safe > manage your Web Safe settings - takes. VM BB TV Landline. 8. A new secure password will be generated for you. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Login to the Virgin Media online account and check the Web Safe settings. Welcome to the community and thanks for taking the time to post your issue on the forums. Stream from Virgin Media. laptop. Tech Chatter. on 20-08-2018 08:53. I cannot turn off web safe. 1 on your browser. 65% of young people aged 11-16 are in favour of the. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. Parental Controls and select the setting to “off” to disable parental controls. Contact the site operator for further help. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Some help would be greatly appreciated. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 168. com 194. Jim__d. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 1. Once logged in, select ‘My apps’ tab’. Re: Blocked websites list gets removed. Chatter and natter. 1. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 8 & 8. It is still shown as enabled on the WebSafe website, and Virgin Support. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 168. Virgin Media and you have confirmed Child Safe is on. Here you’ll find all the help you need for Virgin Media related problems and issues. com. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Sorry to hear that you're still having problems with this after a few weeks. com (connection reset error). use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. --. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. I will be able to assist and get this changed for you. 1 Kudo. Options. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. Childsafe off but still blocking sites. 1. You’ll find these details on your bill or welcome email. They provide the functionality via the Websafe function linked above. b. . SpeedThe forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Virginmedia. . Welcome to the community and thanks for taking the time to post your issue on the forums. Select the firewall and tick the following protocol. 8. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Reply. 67. My child safe settings are off but are currently blocking sites regardless. Networking and WiFi. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. ntt. Web Safe will help you block access to web sites known to be infected or to distribute Malware. A quick look at this handy picture should help you find the best location. Just sign into My Virgin Media and. 222 & 208. 1/help for specific device where Web Safe is not working. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Hopefully when that thread concludes it will also resolve your issue. . . 8. Hopefully when that thread concludes it will also resolve your issue. Virgin Media takes online safety seriously. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. . - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. These are two settings – Virus Safe and Child Safe. The settings vary with each ISP, but most offer some or all of the following options: Timer. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. To turn parental controls off on Android, you need to go to the Play Store. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. It’s easy to turn on. Access your Hub's configuration page - default web address: 192. Virgin Media help and support. The Web Safe function was working properly for the full year that I was. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. 15-02-2023 21:11 - edited 15-02-2023 21:15. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. pc. com, minecraft. Vonage 2nd line. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. At Virgin Media, we pride ourselves on our parental controls. 99. Click on Plan and device. Virgin Media Web Safe Log in to your My Virgin Media account. Could I request for some intervention from any of the admin to. For best protection, we recommend using Virgin Media Internet Security and Web Safe. VPN operates fine for use with : Virus Safe : Enabled. Clear searchon 13-02-2023 08:44. Shaun0963. This is a fast and very easy trick that can work even if you're not a Virgi. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Community Natter. To check this, go to iOS settings > Local network > ON’. VodafoneSign in to My Virgin Media a. 5. I know for a fact there is a problem with the provider and not my laptop. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Plug in all your devices. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Go to the Plan and Device tab and click on Manage services. In response to lotharmat. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Login in the the Virgin Media online account and try the to enable websafe. ExpressVPN. . org). What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 2. bb. If you want to protect children, then click on the Child Safe filter. . It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Media Web Safe allows you to restrict certain types of. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. There's no firewall settings that I can see, and one time I got to see a page saying. 100. If your site is blocked by a majority of ISPs, it may be that there is a. 1/help for sp. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. From setting your favourite channels, audio settings to renaming the box, find out here. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. Networking and WiFi. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. So whether it's technical issues, hub problems or you need support, we’ll help you with our. . . I have tried incognito, resetting cache, and downloading a vpn - all have failed. Child safe is stuck off on my account despite it looking like it's active on my settings page. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Try computers with Cisco’s OpenDNS using 208. try going to if Web Safe is on this site should be blocked. make sure you are using Virgin Media's DNS; if you go to 1. com nslookup protonvpn. Stay safe online. 🙂 I'm sorry to hear that you're still experiencing this issue. These are two settings – Virus Safe and Child. Expand the Email option. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Hello, I am having this problem too. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. 0 Kudos. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. If you changed the computer's network settings to use any Public DNS does that re-gain access. have tried this page, but that also is stuck. For fraudulent e-mails, forward to phishing@virginmedia. The message you get from the pc isthat "something has gone wrong on our side. 168. 3. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Breaking down some broadband barriers 8. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Account - Mobile. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Find the right spot for your hub. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Thanks for the reply @jasoncartwright on the forums. More about Virgin Internet Security. I have added the categories to block but it will not allow me to add. Virginmedia. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. I keep getting the message seen in the attached picture. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. You’ll then be able to use your same old phone to make. please try again and on the app it just goes to a pagew that does not load. 159. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. You’ll pay nothing for 3 months (with no payment details. I've switched it off and on multiple times - 5019860. Faced. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 88K views 5 years ago. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. on 06-05-2023 22:30. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. If you're a Virgin Fibre customer, when you register. SpeedWe would like to show you a description here but the site won’t allow us. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". Forum; Apps. . Networking and WiFi. If you have any further questions or concerns, they'll be able to support you further. If appropriate consider temporarily disabling Web Safe (i. on laptop and moibile, including private browsing. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). Malware is a type of malicious software, designed to infect your device to manipulate or damage it. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Thank you for the help. 8. I have noticed that when I view my account it is blank where. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. . To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Use a free web proxy and enter Use the Get Magnet Link site. Virgin Media's team are as ever silent on. Chatter and natter. 4. Sign in Not. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. 0. Web safe provides ultimate protection when using the internet. I have been trying for a couple days to change the websafe settings on my account, but am unable to. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. Manage Your Account. Following the above link still takes me to the new GUI. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Any website unsuitable for children is blocked by default. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. This problem has been running for over 2 months now. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. IPSec Pass-Through. Once logged in you will see 2 filters; Virus Safe and Child Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Mobile customers can also use the app to keep on. Click: My Apps. Switch on Child Safe. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. See. Click: Settings. Virgin Media Web Safe and Virgin Media. More about Web Safe. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 2. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 4. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Login to the Virgin Media online account in a web browser. Try. Stay safe online. . VM has WebSafe enabled. That is very good since the country is not a member of any signal intelligence alliances. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I do not pay the extra £3 a month for the internet security. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Security matters. Just sign in to My Virgin Media and change your settings. Just bear in mind this would reset everything. I can not access the Manage your websafe settings via my app or via my pc. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. There's no firewall settings that I can see, and one time I got to see a page saying. Anyway, I recently moved house (August) and kept the same package. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. Log in to your Virgin Media account using your email address and password. We recommend keeping Virus Safe on. How to whitelist a website. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. VPNs we tested to unblock various forbidden resources. AtlasVPN: A fast and secure VPN that is great for streaming. Thank you. Click: Settings. Web safe provides ultimate protection when using the internet. . - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Welcome to the community and thanks for taking the time to post your issue on the forums. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. You can go look up how to change the DNS in whatever operating system you are using yourself. 168. Home Phone. Click here to view more details on content filters from Virgin Media’s Web Safe. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 8. Browse Virgin Media Virgin Media Community. If you changed the computer's network settings to use any Public DNS does that re-gain access. 11; 0; 0; rikthemonk. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. My Virgin Media App. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Networking and WiFi. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. VPN Apps for all devices and unlimited simultaneous connections. See where this Helpful Answer was posted. Get NordVPN - the #1 VPN for Virgin Media. Breaking down some broadband barriers 8. 9. com Address: 185. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Child Safe - Disabled. I've accessed websafe before but now when I select 'manage. 8. 220. Go to your browser settings and click Advanced settings. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can manage your Web Safe settings easily and conveniently. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. 1. Hey @DavidCalla,. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Online security - Sorry the changes you made were not saved. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Security matters. If you’d like to change the. If you're still having issues changing your settings, please let us know. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Parental controls block websites and applications that you think are unsuitable for your child. 25-02-2023 13:20 - edited 25-02-2023 13:25. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Learn how you can change Web. 0 you will need to use 192. Select the SPAM setting you’d like to use: Reject All Spam messages. Remember that parental control settings are only one part of online safety. We hope that helps. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Options. Changing DNS on your device is the best option VM have other DNS 194. My Virgin Media makes managing your account easier with all your information in one place.